Our Roses FAQs

What are preserved roses, and how long do they last?

Preserved roses are natural roses that undergo a special preservation process to maintain their beauty and softness for up to a year or more with proper care.

How should I care for my preserved roses?

To ensure your roses stay beautiful:

Keep them away from direct sunlight.
Avoid exposure to water or high humidity.
Handle them gently and avoid touching the petals.

Are the roses real?

Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam

Can I choose the color of my roses?

Yes, we offer a range of natural and exotic colors, including red, cream, pink, purple, black, turquoise, hot pink, and yellow. You can select your preferred color during checkout.

Do your roses have a fragrance?

Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam

Are the roses real?

Yes, all our roses are 100% real and have been carefully preserved to maintain their natural appearance and feel.

Our Orders & Services FAQs

Do you offer custom arrangements?

Absolutely! We love bringing your vision to life. Contact us to discuss your desired colors, arrangements, or special requests.

Do you offer same-day delivery?

Currently, we do not provide same-day delivery. Please allow 2-5 business days for standard shipping. Expedited shipping options are available at checkout.

Where do you ship to?

Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam

Can I include a personalized message with my order?

Yes, you can add a custom message during checkout. Your message will be included with your rose arrangement for that personal touch.

Do you sell at pop-up events?

Yes, we participate in various pop-up events. Follow us on Instagram or subscribe to our newsletter for updates on our next location!

What is your return or exchange policy?

Due to the nature of our products, all sales are final. However, if there is an issue with your order, please contact us within 48 hours of delivery, and we’ll be happy to assist.

Can I use Journee’s Roses for special events or corporate gifts?

Yes! Our roses are perfect for weddings, events, and corporate gifting. Contact us to learn more about our bulk and custom order options.

How do I contact customer service?

You can reach us via email at journeesroses@gmail.com or through the contact form on our website. We strive to respond within 24-48 hours.

Do you offer gift-wrapping or special packaging?

All our arrangements are elegantly presented in acrylic cases and presenting In Journee's Roses labeled gift bagging and packaging, perfect for gifting, but we do not offer additional gift wrapping or packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods. Details will be provided during checkout.